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IT Solutions is helping P&G win, grow and create value by providing a scaled and agile enterprise technology foundation. Our department includes Engineering and Operation teams for Network, Cloud and Edge Computing, as well as Platforms like SAP Basis, Data & Analytics, Databases, Webhosting, and Smart automation. We build, activate, and run digital products, services and data signals for Intelligent Operations. We scale and automate stewardship controls for P&G, for example by providing a single view of assets and relevant operational health metrics for our Organizational Units, and we optimize the services from IT vendors to P&G for value and innovation.

Our Projects

Spyglass Observability Platform is part of the Intelligent Operations service. It enables all P&G application teams to make their systems observable and run operations in a cheap, productive, and effective way, maximizing quality for business. The incentive to start this project was where teams were faced with a situation where they were running reactive operations, with lots of manual effort, and lengthy times to detect and identify incidents. The biggest challenge was where a culture change was needed - to both introduce new processes, a new way of thinking, and completely detach from legacy solutions if they didn't allow 10x improvement. This cutting-edge industry shift started a few years ago, and standards and approaches are still evolving. The skillset we learned along the way was related to modern IT operations - the switch from reactive monitoring into proactive observability which allows us to handle effectively the "unknowns". It enabled us to transform such areas as IT Service Operations, IT Platform Operations, DevOps processes.